6. Benefits
6.1 Eliminate Queues
The Integrated Ordering & Payment System removes traditional queues along food stalls, providing clear paths for diners to walk. Without queues, bias is removed as an equal standard will be perceived among the stalls. A rating system will be in place, which can be used by the upper management for stall reviews.
6.2 Cashless Payment
Cashless payment reduces cash transactions which improves hygiene of both consumer and service provider. Additionally, government grants such as Spring Singapore’s Automation Support Package (Spring Singapore, 2017) can subsidise the technology to be installed.
6.3 Promote Good Culture
Eliminating the ‘chope’ culture in Food Republic can lead other food eateries into promoting graciousness, improving consumer comfort. (Wan, 2017) Additionally, returning trays will encourage diners to take responsibility of cleaning up.
Although it cannot be enforced, strong influence such as educational posters can change unpleasant habits. These habits can be nurtured over time, where people can adapt to change for the better.
6.4 Reduce Manpower
Operational and manpower costs will be reduced as the system eliminates the role of cashiers as payment is made through either cashless or cash payment. Additionally, by encouraging consumers to return their own trays, it reduces the dependency on cleaners in the food court
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